Refund policy

CHUBBA GEAR — Return & Refund Policy

Because each CHUBBA GEAR product is made-to-order, we are unable to accept returns or exchanges for items ordered in the wrong size, wrong color, or due to a change of mind. Please double-check your sizing and order details before completing your purchase.

We will always make things right if your order arrives with a printing or shipping issue.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 7 days of delivery at orders@chubbagear.com with:

  • Your order number

  • A short description of the issue

  • Clear photos showing the problem

We will issue a replacement or provide a refund at no cost to you.
You do not need to send the item back.

Returns for Non-Defective Items

Because our products are produced on demand, we do not accept returns or exchanges for:

  • Wrong size selected

  • Change of mind

  • Preference reasons

If you’re unsure about sizing, feel free to reach out before purchasing.

Non-Returnable Items

  • Custom or personalized products

  • Gift cards

  • Sale items

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days of delivery for any reason.
Items must be unused, unworn, and in original condition.

Please contact us at orders@chubbagear.com before sending anything back.

Refunds

Once your refund is approved, it will be issued to your original payment method within 10 business days.
Your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@chubbagear.com.